1.1 Acceptance of these Terms

These Terms & Conditions govern your access to and use of the Bambini website, together with the purchase of any products from Bambini Prams Pty Ltd (ABN 84 628 952 205) ("Bambini", "we", "our" or "us").

By accessing our website, placing an order or purchasing a product from us, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree to these Terms & Conditions, you must not use our website or purchase products from us.

1.2 Changes to these Terms

We may update these Terms & Conditions from time to time.

Any changes apply to orders placed after the updated Terms & Conditions become effective. Orders placed before that date remain subject to the Terms & Conditions that applied at the time the order was placed, unless otherwise required by law.

The current version of these Terms & Conditions will always be available on our website.

1.3 Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

Where these Terms & Conditions refer to Bambini policies relating to returns, refunds, warranties or cancellations, those policies operate in addition to your rights under the Australian Consumer Law.

2.1 Placing an Order

Orders placed through the Bambini Website, Sydney Showroom, Baby Expos or other authorised sales channels are an offer to purchase products from Bambini.

All orders are subject to acceptance by Bambini and product availability.

Once your order has been accepted, we'll send an Order Confirmation to the email address provided. Please carefully review your Order Confirmation to ensure your details, products, colours, quantities, delivery address and payment details are correct.

2.2 Pricing

All prices displayed on the Bambini Website are shown in Australian Dollars (AUD), New Zealand Dollars (NZD) or United States Dollars (USD), depending on the selected currency.

Prices are subject to change without notice.

Once an order has been accepted by Bambini, the purchase price is fixed and will not be adjusted to reflect subsequent price increases, price reductions, promotional offers or discount campaigns.

Pricing may vary between our Website, Sydney Showroom, Baby Expos, authorised retailers and other sales channels. Promotional pricing offered through one sales channel (including Expo Offers) does not automatically apply to purchases made through another sales channel unless expressly stated.

2.3 Payment

Payment must be successfully received before your order can be processed or dispatched.

We currently accept payment by Visa, Mastercard, Debit Cards displaying the Visa or Mastercard logo, PayPal, Direct Bank Transfer, Approved Bambini Payment Plans and Bambini Gift Cards.

All online payments are processed through secure payment providers.

To protect our customers and business from fraudulent or unauthorised transactions, Bambini may, where reasonably necessary, delay processing or dispatch of an Order while payment or identity verification is completed. Bambini may request additional information to verify an Order, including proof of identity, proof of address, confirmation of payment details or other information reasonably required to confirm that an Order is genuine. Failure to provide requested information within a reasonable time may result in the Order being delayed, suspended or cancelled.

Bambini reserves the right to refuse, suspend, delay or cancel an Order where payment cannot be successfully processed, where fraudulent or unauthorised activity is suspected, where requested verification has not been provided, or where Bambini reasonably believes it is necessary to protect its customers, business or payment systems.

Customers must notify Bambini of any payment dispute within five (5) business days of becoming aware of the issue.

2.4 Payment Plans

Where an order is purchased using an approved Bambini Payment Plan or layby arrangement, a minimum of 20% of the total order value is non-refundable where the order is cancelled or otherwise becomes subject to cancellation in accordance with these Terms & Conditions.

Further conditions relating to cancellations and refunds are outlined in Clause 4 and Clause 5.

2.5 Promotions, Discounts & Promotional Items

Promotional pricing, discount codes and special offers apply only during the advertised promotional period and cannot be applied retrospectively.

Orders are not eligible for refunds, credits or price adjustments because the purchase price subsequently increases or decreases, a promotional campaign commences or concludes after the order has been placed, a different offer becomes available after purchase.

Bambini Gift Cards may be redeemed in accordance with their published terms and conditions.

Discount codes must be entered at checkout prior to completing your purchase, cannot be applied after an order has been placed, must be used in accordance with their published terms and conditions, may not be combined with other promotions, discounts or offers unless expressly stated and have no cash value and cannot be redeemed for cash.

Complimentary promotional items are not redeemable for cash or credit, cannot be exchanged for alternative products unless required by Australian Consumer Law and must be returned with the original order where a change of mind return is approved.

2.6 Sales Channels

Bambini products may be purchased through a variety of authorised sales channels, including the Bambini Website, Sydney Showroom, Baby Expos and authorised retailers.

Pricing, promotions, bundled offers, product availability, payment options and product inclusions may vary between sales channels.

Unless otherwise required by Australian Consumer Law, purchases are subject to the pricing, promotions and conditions applicable to the sales channel through which the order was placed.

2.7 Order Confirmation & Customer Responsibility

Customers are responsible for reviewing their Order Confirmation promptly after it is received.

Please ensure the following is correct; Customer details, Delivery address, Products ordered, Colours and quantities, Accessories or promotional items and Payment details.

Any discrepancies should be reported to Bambini as soon as reasonably practicable.

Bambini will use reasonable endeavours to accommodate requested changes prior to dispatch. Once an order has progressed to processing or dispatch, requested changes may no longer be possible.

3.1 Dispatch

Orders for in-stock products are generally dispatched from our Sydney warehouse within five (5) to seven (7) business days, provided payment has been successfully received.

Dispatch timeframes are estimates only and may vary due to order volumes, public holidays, operational requirements or circumstances outside Bambini's reasonable control.

Where an order contains a combination of in-stock and pre-order or back-order products, the order will generally be dispatched once all items are available, unless otherwise agreed by Bambini.

3.2 Delivery Estimates

Estimated dispatch and delivery timeframes are provided as a guide only and are not contractual commitments.

While Bambini will use reasonable endeavours to meet estimated delivery timeframes, delays may occur due to circumstances outside our reasonable control, including manufacturing schedules, customs processing, freight network delays, severe weather or other unforeseen circumstances.

Bambini will not be liable for any loss, expense, damage, inconvenience or consequential loss arising from delays outside our reasonable control.

Bambini may consolidate, split, reschedule or otherwise manage shipments where reasonably necessary for operational or logistical reasons. Such decisions may affect estimated dispatch or delivery timeframes but do not otherwise affect these Terms & Conditions.

3.3 Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Bambini recommends providing a delivery address where someone is available to receive the delivery during normal business hours.

If an unattended delivery address is nominated, customers acknowledge that the delivery partner may complete delivery using Authority to Leave (ATL) where the delivery partner considers it appropriate and in accordance with its delivery procedures.

Bambini is unable to deliver to Australia Post Parcel Lockers unless otherwise agreed.

3.4 Delivery Attempts

Shipping charges include one (1) delivery attempt only.

Where additional delivery attempts, storage charges, return freight or redelivery fees are incurred because an incorrect delivery address was provided, nobody was available to receive the delivery, delivery was refused, or the shipment was not collected, the customer is responsible for any additional costs incurred by Bambini.

3.5 Tracking & Multiple Shipments

Once an order has been dispatched, Bambini will provide tracking information where available.

Tracking information may not become active immediately and will update once the shipment has been scanned by the delivery provider.

Orders containing multiple products may be dispatched in separate consignments and may arrive on different dates.

Customers are responsible for monitoring tracking information following dispatch.

Tracking information is provided by the delivery partner and may be subject to delays or temporary outages outside Bambini's control.

3.6 Delivery Issues

Customers must notify Bambini within fourteen (14) days of delivery if a product has arrived damaged in transit, a product is missing from the shipment, or an incorrect product has been supplied.

Failure to notify Bambini within this timeframe may affect our ability to investigate the matter with the delivery provider.

If you believe your product has developed a manufacturing defect, please refer to Clause 7 (Warranty).

3.7 Delivery Completion & Proof of Delivery

Delivery is deemed complete when the delivery partner records the shipment as delivered to the delivery address provided by the customer, including where delivery has been completed under an Authority to Leave (ATL).

Where proof of delivery has been provided by the delivery partner, Bambini may rely on that proof when assessing claims relating to lost, stolen or undelivered products.

Proof of delivery may include delivery records, delivery scans, GPS records, photographic evidence or other records maintained by the delivery provider.

Nothing in this clause limits any rights or remedies available under Australian Consumer Law.

3.8 Shipping Costs

Shipping charges displayed at checkout are a contribution towards the cost of shipping and may not represent Bambini's actual shipping costs.

Where shipping costs are relevant to an approved return, refund or cancellation, Bambini reserves the right to calculate shipping using the actual shipping costs incurred.

4.1 Back-orders

A back-order allows customers to purchase a product that is temporarily out of stock.

Where a product is purchased on back-order, Bambini will provide an estimated dispatch date where reasonably possible. Estimated dispatch dates are provided as a guide only and are not contractual commitments.

While Bambini will use reasonable endeavours to meet estimated dispatch dates, delays may occur due to circumstances outside our reasonable control, including manufacturing schedules, international shipping, customs processing and freight delays.

4.2 Pre-orders

A pre-order allows customers to purchase a product before it becomes available for dispatch.

Estimated dispatch dates for pre-order products are displayed on the relevant product page at the time of purchase and are provided as estimates only.

While Bambini will use reasonable endeavours to meet estimated dispatch dates, delays may occur due to circumstances outside our reasonable control, including manufacturing schedules, international shipping, customs processing and freight delays.

4.3 Shipment Allocation

Once a back-order or pre-order has been accepted, the product is allocated against an incoming shipment.

Shipment allocation reserves the customer's place within that shipment but does not guarantee a specific dispatch date.

4.4 Dispatch Updates

Bambini will use reasonable endeavours to keep customers informed of significant changes affecting estimated dispatch dates.

Once an order is ready for dispatch, Bambini will provide dispatch confirmation together with tracking information where available.

4.5 Cancellation Prior to Dispatch

Customers may request cancellation of a back-order or pre-order at any time prior to dispatch.

Approved cancellations are subject to Clause 5 (Order Changes & Cancellations) and Clause 6 (Returns & Refunds).

Once an order has been been dispatched, the Returns & Refunds provisions in Clause 6 apply.

5.1 Order Confirmation

Once an order has been accepted, Bambini will issue an Order Confirmation to the email address provided by the customer.

Customers are responsible for reviewing their Order Confirmation and notifying Bambini as soon as reasonably practicable if any details are incorrect.

5.2 Order Changes

Customers may request changes to an order prior to dispatch.

While Bambini will use reasonable endeavours to accommodate requested changes, changes cannot be guaranteed once an order has entered processing, has been allocated to stock or has been dispatched.

Order changes may affect pricing, promotional eligibility, estimated dispatch dates or product availability.

5.3 Customer Cancellations

Customers may request cancellation of an order prior to dispatch.

Cancellation requests are subject to approval by Bambini and any applicable charges outlined in these Terms & Conditions.

Where an order has been purchased using an approved Bambini Payment Plan or layby arrangement, the applicable non-refundable payment provisions continue to apply.

Once an order has been dispatched, cancellations are no longer available and the Returns & Refunds provisions in Clause 6 apply.

5.4 Promotional Offers, Bundle Pricing & Order Reconfiguration

Products purchased as part of a promotional offer, bundle or package are supplied on the basis of the complete offer selected at the time of purchase.

If a customer requests to remove, substitute or cancel part of a promotional offer, bundle or qualifying (anchor) product prior to dispatch, Bambini may recalculate the order using the current standalone pricing of the remaining products and remove any promotional discounts, complimentary items or bundled pricing that no longer apply.

Where applicable, complimentary promotional items must also be returned in accordance with Clause 6.

5.5 Pricing Changes After Purchase

Once an order has been accepted, the purchase price is fixed.

Customers are not entitled to refunds, credits, discounts or order amendments because a product's price subsequently increases or decreases, a promotional campaign commences or concludes, or a different offer becomes available after the order has been placed.

5.6 Bambini Cancellations

Bambini reserves the right to cancel all or part of an order where reasonably necessary, including where a product is unavailable, a pricing or product description error has occurred, payment cannot be successfully processed, fraudulent or unauthorised activity is suspected, a discount code has been used contrary to its published terms, or the order has otherwise been placed in breach of these Terms & Conditions.

Where Bambini cancels an order, any applicable refund will be processed to the original payment method unless otherwise agreed.

5.7 Product, Colour & Model Changes

Requests to change the product, colour, model or configuration of an order are treated as an order change and remain subject to product availability, current pricing and any applicable promotional conditions.

Approval of such requests is at Bambini's discretion and may result in changes to pricing, promotional eligibility or estimated dispatch timeframes.

5.8 Delivery Address Changes

Customers are responsible for ensuring their delivery address is accurate at the time an order is placed.

Bambini will use reasonable endeavours to accommodate requested delivery address changes prior to dispatch. Once an order has been dispatched, Bambini cannot guarantee that the delivery address can be amended.

6.1 Australian Consumer Law

Nothing in this Clause excludes, restricts or modifies any rights or remedies available to a customer under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

Where a product is affected by a manufacturing defect or otherwise fails to meet the consumer guarantees under Australian Consumer Law, Bambini will provide an appropriate remedy in accordance with its legal obligations.

6.2 Change of Mind Returns

Bambini understands that circumstances may change after an order has been placed.

To ensure every Bambini pram is supplied as a genuinely new product, change of mind returns are accepted only where the return is requested within seven (7) days of delivery, the product remains unopened (as defined in Clause 11) and in its original packaging, the product has not been assembled, used or modified, all accessories, documentation and promotional items supplied with the order are included, and the return has been authorised by Bambini before being returned.

6.3 Payment Plan Orders

Where an Order has been purchased using an approved Bambini Payment Plan or layby arrangement, any approved change of mind return remains subject to this Clause together with the Payment Plan provisions in Clause 2.4.

Customers acknowledge that Payment Plan Orders involve additional administration, payment processing and stock allocation over an extended period. Accordingly, where a change of mind return is approved, Bambini
may deduct any applicable non-refundable deposit or other amounts expressly permitted under these Terms & Conditions before calculating any refund.

Nothing in this clause limits or excludes any rights or remedies available to the Customer under the Australian Consumer Law.

6.4 Products Not Eligible for Change of Mind Returns

Unless otherwise required by Australian Consumer Law, change of mind returns are not accepted for products that have been opened, assembled or used, custom or special-order products, clearance, outlet or damaged-box products, hygiene products including mattresses and bedding, individual accessories or spare parts, products purchased as part of a bundle unless all products supplied as part of the bundle are returned together, or products returned for the purpose of changing colour, model or configuration, or to obtain the benefit of a subsequent price reduction or promotional offer.

6.5 Return Authorisation

All returns require prior approval from Bambini.

Customers must contact Bambini before returning any product and provide any information reasonably requested to assess the return, including proof of purchase and photographs of the unopened product and packaging where applicable.

Products returned without prior authorisation may be refused and returned to the customer at the customer's expense.

6.6 Return Shipping

For approved change of mind returns, customers are responsible for all return shipping costs.

Original outbound shipping charges are non-refundable.

Where complimentary shipping was provided as part of the original purchase, Bambini may deduct the actual outbound shipping cost incurred from any approved refund.

6.7 Return Assessment & Refunds

Refunds are issued only after the returned product has been received, inspected and confirmed to meet the applicable return conditions.

If a return is approved, Bambini will process the refund within fourteen (14) business days using the original payment method wherever reasonably practicable.

If a returned product does not meet the applicable return conditions, Bambini may refuse the return and arrange for the product to be returned to the customer at the customer's expense.

6.8 Refused Deliveries

Where a customer refuses delivery of an order and the product is returned to Bambini in accordance with the applicable return conditions, the return will be treated as a change of mind return.

Any outbound shipping costs incurred by Bambini, together with any return freight, storage or handling charges, may be deducted from any approved refund.

6.9 Legacy Returns Policies

Orders placed before 8 July 2026 remain subject to the Returns Policy that applied at the time the order was placed.

Orders placed on or after 8 July 2026 are subject to this Clause and Bambini's current Returns Policy.

6.10 Related Policies

Claims relating to products damaged in transit should be made in accordance with Clause 3 (Shipping & Delivery).

Claims relating to manufacturing defects should be made in accordance with Clause 7 (Warranty).

7.1 Warranty Coverage

Bambini is committed to quality and craftsmanship.

Bambini warrants that its products will be free from manufacturing defects during the applicable warranty period when the product has been assembled, used and maintained in accordance with the product instructions, user manual and technical specifications.

To help ensure safe operation and maximise product longevity, customers should inspect and maintain moving components approximately every three (3) months, including cleaning and lubricating moving parts where recommended in the User Manual.

The Bambini Warranty covers manufacturing defects only.

Your rights under Australian Consumer Law apply in addition to the Bambini Warranty.

7.2 What Is Not Covered

Unless otherwise required by Australian Consumer Law, the Bambini Warranty does not cover normal wear and tear, cosmetic wear, accidental damage, misuse, neglect, incorrect assembly, inadequate maintenance, failure to perform routine maintenance, improper storage, modification, unauthorised repairs, commercial or hire use, or damage caused by use outside the Product's intended purpose.

Bambini products are designed for normal outdoor use and should be routinely inspected, cleaned and maintained in accordance with the product instructions and user manual. As a general guide, moving parts should be cleaned, inspected and maintained approximately every three (3) months, or more frequently where the Product is used regularly or in harsh environments.

The Bambini Warranty does not cover damage resulting from environmental exposure or inadequate maintenance, including prolonged outdoor storage, storage in damp or poorly ventilated environments (including garages where moisture or humidity is present), excessive moisture, salt air, sand, beach environments, excessive heat, prolonged UV exposure, mould, corrosion, or failure to clean and maintain the Product in accordance with the product instructions and user manual.

7.3 Warranty Periods

The following standard warranty periods apply from the original date of purchase unless otherwise stated.

Bambini Prams and Strollers

Standard warranty: Two (2) years.

Eligible products may be extended to four (4) years where the product is registered with Bambini within three (3) months of delivery.

Bambini Nursery Collections

Standard warranty: One (1) year.

Bambini Pram Accessories and Spares

Standard warranty: One (1) year.

Bambini Baby Textiles

Standard warranty: One (1) year.

Legacy, Clearance or Ex-Demo Products

Standard warranty: One (1) year.

Car Seats and Car Capsules

Covered by the original manufacturer's warranty.

Other Third-Party Products

Covered by the original manufacturer's warranty.

7.4 Warranty Enquiries

Customers who believe their Product may have a manufacturing defect should submit a Warranty Enquiry to Bambini by completing the online Warranty Enquiry Form and providing proof of purchase together with clear photographs, videos and any other information reasonably required to assess the Warranty Enquiry.

The Bambini Warranty assessment process generally consists of the following stages. Depending on the nature of the Warranty Enquiry, some stages may not be required or may occur in a different order where reasonably necessary.

Step 1 – Submit a Warranty Enquiry

The Customer submits a completed Warranty Enquiry together with proof of purchase and supporting information, including photographs, videos or a description of the issue where requested.

Step 2 – Initial Review

Bambini's Customer Support Team will conduct an initial review of the information provided. Many Warranty Enquiries can be resolved at this stage without requiring the Product to be returned.

Step 3 – Troubleshooting

Where appropriate, Bambini may request that the Customer complete reasonable troubleshooting, adjustments or diagnostic procedures to assist in identifying the issue and determining whether a manufacturing defect exists.

Step 4 – Further Assessment

Where further assessment is required, Bambini may request additional photographs, videos, supporting information, inspection of the Product or affected component, or return of the Product or component for assessment.

Step 5 – Resolution

Where a manufacturing defect is confirmed, Bambini will determine the most appropriate remedy in accordance with these Terms & Conditions and Australian Consumer Law. The remedy may include repair of the Product, replacement of an individual component, replacement of the Product, a refund, or another remedy required by Australian Consumer Law.

7.5 Retailers

Authorised retailers may assist with collecting information or facilitating communication, however warranty assessments and remedies remain the responsibility of Bambini or its authorised service representatives unless otherwise agreed.

7.6 Timeframe for Reporting Manufacturing Defects

Customers should notify Bambini of any manufacturing defect as soon as reasonably practicable after the defect becomes apparent.

If a customer believes a product has arrived with a manufacturing defect that was present at the time of delivery, Bambini requests that the defect be reported within fourteen (14) days of delivery to assist with prompt assessment and resolution.

Failure to notify Bambini within fourteen (14) days does not automatically affect the customer's rights under Australian Consumer Law or the applicable warranty period.

7.7 Warranty Assessment

All Warranty Enquiries are subject to assessment by Bambini or its authorised service representatives.

Customers agree to provide reasonable cooperation throughout the warranty assessment process, including providing requested information, photographs, videos, access to the Product, or completing reasonable troubleshooting steps where requested by Bambini.

Where a Product is returned for assessment and no manufacturing defect is identified, Bambini may require the Customer to pay reasonable freight or return shipping costs before the Product is returned.

7.8 Warranty Remedies

Where a manufacturing defect is confirmed during the applicable warranty period, Bambini will determine the most appropriate remedy in accordance with these Terms & Conditions and Australian Consumer Law.

The remedy may include repair of the product, replacement of the affected component, replacement of the product, refund or another remedy required by Australian Consumer Law.

Where appropriate, Bambini may repair a product or replace an individual component rather than replacing the entire product.

Except where required by Australian Consumer Law, Bambini is not obliged to provide financial compensation in connection with a Warranty Enquiry, warranty assessment or the remedy provided under this Clause.

7.9 Replacement Parts

Where a warranty issue relates to an individual part, component, accessory, fabric item, wheel, canopy, frame section or other replaceable element, Bambini may provide a replacement part or arrange repair of the affected component where appropriate.

Replacement of an individual part does not automatically entitle the customer to replacement of the entire product unless required by Australian Consumer Law.

7.10 Replacement Parts Warranty

Replacement parts, spare parts and individual components purchased separately are covered by a warranty period of one (1) year from the date of purchase.

Replacement parts, spare parts and individual components supplied under warranty or as a goodwill gesture are covered by a warranty period of one (1) year from the date they are supplied to the customer.

The replacement part warranty applies only to the replacement part supplied and does not apply to the original product as a whole.

The supply of a replacement part, spare part or individual component does not restart or extend the warranty period applicable to the original product unless otherwise required by Australian Consumer Law.

7.11 Extended Warranty

Extended warranty is available only for eligible Bambini products and applies only where the product has been registered with Bambini within the required registration period.

Extended warranty does not change the scope of warranty coverage. It extends the applicable warranty period for eligible products only.

Products that are not registered, are not eligible for extended warranty, or do not meet the registration requirements remain subject to the standard warranty period.

7.12 Third-Party Products

Car seats, car capsules and other third-party products are supplied subject to the warranty terms of the original manufacturer or supplier.

Where a Warranty Enquiry relates to a Third-Party Product, Bambini may refer the Customer to the original manufacturer or supplier for assessment, repair, replacement or other remedy.

Nothing in this clause limits any rights or remedies available under Australian Consumer Law.

7.13 Freight for Warranty Enquiries

Where a Warranty Enquiry is accepted and a manufacturing defect is confirmed, Bambini will cover reasonable freight costs where reasonably required to provide the approved remedy.

7.14 Relationship with Returns

Warranty enquiries are assessed separately from change of mind returns.

If you believe your Product has developed a manufacturing defect, your Warranty Enquiry will be assessed under this Clause and any rights available under Australian Consumer Law, not under the Change of Mind Returns provisions in Clause 6.

7.15 Genuine Bambini Parts

Repairs and replacement parts supplied by Bambini may consist of new or refurbished components of equivalent quality and performance.

Bambini recommends the use of genuine Bambini replacement parts. Damage arising from the installation or use of non-genuine or incompatible components may not be covered by this Warranty.

8.1 Product Information

Bambini uses reasonable endeavours to ensure that product descriptions, specifications, dimensions, photographs, videos and other information published on its Website and other sales channels are accurate at the time of publication.

However, product information may occasionally contain typographical errors, inaccuracies or omissions.

Bambini reserves the right to correct any errors, update product information and amend specifications at any time without prior notice.

8.2 Product Images, Colours & Manufacturing Variations

Product photographs, videos and other images are provided for illustrative purposes only.

Customers acknowledge that product colours displayed on electronic devices may vary depending on individual screen settings, device calibration and lighting conditions. Bambini cannot guarantee that colours displayed on a customer's device will exactly match the finished product.

Minor variations between production batches, including differences in fabric shade, texture, grain, stitching, trim, hardware, branding, logos, zippers, wheels or other cosmetic finishes that do not affect the intended function, safety or quality of the product do not constitute a manufacturing defect.

8.3 Product Availability

All products are offered subject to availability.

Occasionally a product may become unavailable after an order has been placed due to circumstances outside Bambini's reasonable control.

Where this occurs, Bambini may offer an alternative product, an updated estimated dispatch date, a partial cancellation, a full refund or another mutually agreed solution.

8.4 Product Improvements

Bambini continually reviews and improves its products.

From time to time, product specifications, materials, colours, packaging, included accessories, manufacturing processes or design features may change without notice.

Such improvements are part of Bambini's ongoing product development and do not indicate that earlier versions are defective.

Product improvements, design updates or model revisions do not create an obligation for Bambini to upgrade, replace or modify products previously purchased, nor do they in themselves constitute a manufacturing defect or entitle a customer to a warranty enquiry, replacement product or other remedy.

8.5 Product Compatibility

Customers are responsible for ensuring that Products are suitable for their intended purpose, lifestyle and individual requirements before placing an Order. Customers should familiarise themselves with the Product's features, dimensions, configurations, inclusions and compatibility before purchasing.

Where compatibility information is provided by Bambini, it is based on information available at the time of publication and may change as products evolve or third-party manufacturers update their own products.

8.6 Product Measurements & Dimensions

Bambini uses reasonable endeavours to ensure that published product dimensions, weights, capacities and other measurements are accurate at the time of publication.

Unless otherwise stated, all measurements are approximate and may vary slightly due to manufacturing tolerances, production methods or the method of measurement.

Minor variations in published measurements do not constitute a manufacturing defect or entitle a customer to a warranty enquiry, replacement product or other remedy unless otherwise required by Australian Consumer Law.

9.1 Promotional Offers

From time to time, Bambini may offer promotional pricing, bundled offers, complimentary products, discounts or other promotional incentives.

Unless expressly stated otherwise, promotional offers are available only for the advertised promotional period and cannot be applied retrospectively to orders placed before or after the promotion.

Promotional offers are available while stocks last and may be withdrawn, amended or extended by Bambini at any time unless a customer's order has already been accepted.

9.2 Promotional Eligibility

Promotional offers are subject to the specific terms published for that promotion.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts, promotions or offers.

Where a customer no longer satisfies the conditions of a promotional offer due to an order amendment, cancellation or removal of a qualifying product, Bambini may recalculate the order in accordance with Clause 5 (Order Changes & Cancellations).

9.3 Discount Codes

Discount codes must be entered at the time of checkout or disclosed to Bambini before payment is completed.

Discount codes cannot be applied retrospectively once an order has been accepted.

Discount codes must be used in accordance with their published conditions and Bambini reserves the right to refuse, cancel or recover any benefit obtained through the incorrect, unauthorised or fraudulent use of a discount code.

9.4 Gift Cards

Bambini Gift Cards may be redeemed only in accordance with their published terms and conditions.

Gift Cards are not redeemable for cash, cannot be exchanged for cash and are non-refundable except where required by Australian Consumer Law.

Where a purchase made using a Gift Card is refunded, Bambini may refund the amount by reissuing credit to a Gift Card or another payment method at Bambini's discretion, unless otherwise required by Australian Consumer Law.

9.5 Complimentary Products & Promotional Gifts

Complimentary products, bonus items and promotional gifts supplied as part of a qualifying purchase have no separate cash value and cannot be exchanged for cash, credit or substitution unless otherwise required by Australian Consumer Law.

Where a qualifying purchase is cancelled, amended or returned, Bambini may require any complimentary products or promotional gifts to be returned or may deduct their reasonable value from any applicable refund where permitted by law.

9.6 Sales Channels

Bambini sells products through a variety of sales channels, including its Website, showroom, Baby Expos and authorised retail partners.

Product pricing, promotional offers, bundled inclusions, product availability and other commercial terms may differ between sales channels. Promotions or pricing available through one sales channel may also be made available through another sales channel where Bambini expressly elects to do so.

10.1 Website Use

Customers may access and use the Bambini Website for lawful personal and non-commercial purposes.

Customers must not use the Website in any manner that is unlawful, fraudulent, deceptive, or intended to interfere with the operation or security of the Website, Bambini's payment systems, or the rights of Bambini or any third party.

Bambini reserves the right to suspend or restrict access to the Website where reasonably necessary to protect the Website, its customers or its business.

10.2 Customer Accounts

Where customers create an account on the Bambini Website, they are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

Customers must notify Bambini promptly if they become aware of any unauthorised access to their account.

Bambini reserves the right to suspend or terminate customer accounts where reasonably necessary, including where these Terms & Conditions have been breached or fraudulent or unlawful activity is suspected.

10.3 Intellectual Property

Unless otherwise stated, all intellectual property rights in the Website and its contents, including text, photographs, videos, graphics, logos, trademarks, product names, designs, software and other materials, are owned by or licensed to Bambini.

Nothing in these Terms & Conditions grants any licence or right to use Bambini's intellectual property except as reasonably required to browse and use the Website for its intended purpose.

10.4 Copyright

All content published by Bambini is protected by Australian and international copyright laws.

Customers must not reproduce, distribute, modify, publish, commercially exploit or otherwise use any content from the Website without Bambini's prior written consent, except where permitted by law.

10.5 Trademarks

"Bambini", Bambini product names, feature names, technology names, logos, graphics and other brand identifiers are trademarks owned by or licensed to Bambini.

Customers must not use Bambini's trademarks without Bambini's prior written consent.

10.6 Website Availability

While Bambini uses reasonable endeavours to keep the Website available and current, uninterrupted access cannot be guaranteed.

The Website may be unavailable from time to time due to maintenance, upgrades, technical issues or circumstances outside Bambini's reasonable control.

10.7 Third-Party Links

The Website may contain links to third-party websites for customer convenience.

Bambini does not control and is not responsible for the content, availability, products, services or privacy practices of third-party websites.

Accessing third-party websites is at the customer's own risk.

10.8 User Content

Where customers submit reviews, photographs, videos, testimonials or other content to Bambini, customers warrant that they have the necessary rights to submit that content.

Customers grant Bambini a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, edit and display that content for marketing, customer service and business purposes unless otherwise agreed in writing.

Customers must not submit content that is unlawful, defamatory, misleading, infringing or otherwise inappropriate.

11.1 Privacy

Bambini respects your privacy and is committed to handling personal information in accordance with applicable privacy laws.

The collection, use, storage and disclosure of personal information is governed by Bambini's Privacy Policy, which forms part of these Terms & Conditions and is available on the Bambini Website.

11.2 Collection of Information

Customers acknowledge that Bambini may collect personal information reasonably required to process orders, provide customer support, administer warranties, respond to enquiries, improve products and services, comply with legal obligations and otherwise operate its business.

Where required by law, Bambini will obtain the customer's consent before collecting or using personal information for other purposes.

11.3 Marketing Communications

Where a customer has subscribed to receive marketing communications or otherwise provided consent, Bambini may send information relating to products, promotions, events, educational content and other marketing communications by email, SMS or other electronic means.

Customers may unsubscribe from marketing communications at any time using the unsubscribe facility included within the communication or by contacting Bambini directly.

Unsubscribing from marketing communications does not prevent Bambini from sending communications relating to an existing order, warranty enquiry, product safety, recall, account administration or other non-marketing matters.

11.4 Electronic Communications

By placing an order or otherwise communicating with Bambini electronically, customers agree that Bambini may provide notices, updates, invoices, order confirmations, warranty communications and other information electronically, including by email or other electronic means.

Electronic communications satisfy any legal requirement that such communications be provided in writing unless otherwise required by law.

11.5 Product Safety & Recalls

Where Bambini reasonably believes it is necessary for customer safety, regulatory compliance or product administration, Bambini may contact customers regarding important product information, product safety notices, recalls, replacement programs or other safety-related matters.

Customers are responsible for ensuring that their contact details remain current to assist Bambini in providing important product-related communications.

11.6 Customer Feedback & Surveys

From time to time, Bambini may invite customers to participate in surveys, product reviews or feedback relating to their purchase or customer experience.

Participation is voluntary and any feedback provided may be used by Bambini to improve its products, services and customer experience.

11.7 Recording of Communications

To assist with quality assurance, staff training, dispute resolution and the administration of customer enquiries, Bambini may retain records of communications with customers, including emails, website enquiries, online chat conversations, photographs, videos and other information voluntarily provided to Bambini.

Where telephone calls are recorded, customers will be notified where required by applicable law.

12.1 Limitation of Liability

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

Subject to those rights, Bambini's liability is limited to the maximum extent permitted by law.

12.2 Events Outside Bambini's Control

Bambini will not be responsible for any delay or failure to perform its obligations where the delay or failure arises from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, industrial disputes, supplier delays, manufacturing interruptions, customs delays, freight disruptions, pandemics, government action, power failures, cyber incidents or other unforeseen events.

12.3 Changes to these Terms & Conditions

Bambini may amend these Terms & Conditions from time to time.

The version published on the Bambini Website at the time an Order is placed will apply to that Order unless otherwise required by law.

Changes to these Terms & Conditions do not apply retrospectively to completed purchases unless expressly stated.

12.4 Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force and effect.

12.5 Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

12.6 Definitions

Words defined in this Clause have the same meaning wherever used in these Terms & Conditions unless the context otherwise requires.

Unless the context otherwise requires, the following definitions apply throughout these Terms & Conditions.

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended from time to time.

Back-order means an Order placed for a Product that is temporarily out of stock but available for future dispatch.

Bambini means Bambini Prams Pty Ltd (ABN 84 628 952 205).

Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales, Australia.

Customer means the person or entity purchasing, ordering or using a Product supplied by Bambini.

Delivery means the completion of delivery in accordance with Clause 3 (Shipping & Delivery).

Dispatch means the point at which an Order is collected by or handed to Bambini's nominated delivery provider for delivery to the Customer.

Gift Card means a gift card or store credit issued by Bambini that may be redeemed towards eligible purchases in accordance with its applicable terms.

Manufacturing Defect means a defect arising from the manufacture, materials or workmanship of a Product and does not include Normal Wear and Tear, accidental damage, misuse or any other exclusion described in Clause 7.

Normal Wear and Tear means the gradual deterioration of a Product resulting from ordinary use over time and does not constitute a Manufacturing Defect.

Order means a purchase of one or more Products that has been accepted by Bambini.

Pre-order means an Order placed for a Product before it becomes available for Dispatch.

Product means any pram, stroller, nursery product, accessory, spare part, textile or other goods supplied by Bambini.

Promotional Offer means any promotional pricing, bundle, complimentary product, discount, gift, incentive or other promotional campaign offered by Bambini for a limited period or subject to specified conditions.

Qualifying Product means a Product that entitles a Customer to promotional pricing, bundled pricing, complimentary products or other promotional benefits.

Third-Party Product means a Product supplied by Bambini that is manufactured or warranted by another manufacturer or supplier.

Unopened means a Product that has not been assembled, used or removed from its original protective packaging and shows no evidence of tampering, repackaging or use.

Warranty Period means the applicable warranty period set out in Clause 7 of these Terms & Conditions.

Website means the Bambini Website located at www.bambiniworld.com and any associated online sales channels operated by Bambini.

12.7 Interpretation

Headings are included for convenience only and do not affect the interpretation of these Terms & Conditions.

Unless the context otherwise requires, words importing the singular include the plural and words importing the plural include the singular.

References to a person include an individual, company, partnership, trust, government authority or other legal entity.

A reference to any legislation includes any amendment, replacement or re-enactment of that legislation and any subordinate legislation made under it.

A reference to a clause is a reference to a clause of these Terms & Conditions unless otherwise stated.

12.8 Entire Agreement

These Terms & Conditions, together with any policies expressly referred to within them, constitute the entire agreement between Bambini and the Customer in relation to the purchase of Products from Bambini and supersede any previous representations, understandings or agreements relating to that purchase.

Nothing in this clause excludes or limits any rights or remedies available under Australian Consumer Law.

12.9 No Waiver

The failure or delay by Bambini to exercise any right or remedy under these Terms & Conditions does not constitute a waiver of that right or remedy.

Any waiver must be made in writing and applies only to the specific matter for which it is given.

12.10 Survival

Any provision of these Terms & Conditions which by its nature is intended to survive cancellation, completion of an Order or termination of the relationship between Bambini and the Customer will continue to apply to the extent necessary.