Returns Policy

Every Bambini pram is supplied as a brand-new premium product.

We believe every family deserves the confidence of knowing their pram is truly brand new—never assembled, used or previously owned.

For this reason, our standard change-of-mind Returns Policy applies only to products that remain unopened and in their original packaging.

Your rights under Australian Consumer Law apply in addition to this Returns Policy.

Change of Mind Returns

We understand that circumstances can change after you’ve placed your order.

To protect every Bambini family by ensuring every pram is supplied as a genuinely new product, we accept change-of-mind returns only where the following conditions are met:

  • The return is requested within 7 days of delivery.
  • The product remains unopened in its original packaging.
  • The product has not been assembled, used or modified.
  • All accessories, documentation and promotional items supplied with the order are included.
  • A Return Authorisation has been issued by Bambini before the product is returned.

Products Not Eligible for Change of Mind Returns

Change-of-mind returns are not available for:

  • Products that have been opened, assembled or used.
  • Custom or special-order products.
  • Clearance, outlet or damaged-box products.
  • Mattresses, bedding and other hygiene products.
  • Individual accessories or spare parts.
  • Products purchased as part of a bundle, unless all items included in the bundle are returned together.
  • Returns requested to change colour or model, or to take advantage of subsequent price changes, sales or promotional offers.
  • Products returned without prior authorisation from Bambini.

Request a Return

Before returning your product, please request a Return Authorisation from our Customer Support Team.

To help us review your request, please include your order number and clear photographs showing the unopened product and its original packaging.

Please do not return your product until Bambini has issued a Return Authorisation and written return instructions.

Return Shipping, Inspection & Refunds

For change-of-mind returns authorised by Bambini:

  • Return shipping is the customer’s responsibility.
  • Original shipping charges are non-refundable. Where shipping was complimentary, the original outbound freight cost may be deducted from the refund.
  • Approved change-of-mind returns are subject to a 15% restocking fee.
  • Refused deliveries are treated as change-of-mind returns, with outbound and return freight deducted from any refund.

A Return Authorisation permits your product to be returned for inspection only. It is not final approval of a refund or refund amount.

Following inspection, Bambini will confirm the outcome and any final refund payable in accordance with our Terms & Conditions, including any applicable deductions or reduction in value.

Approved refunds will be processed to the original payment method within 14 business days. If a return is not approved, we will contact you before taking further action.

Your rights under Australian Consumer Law are not affected.

Manufacturing Defects & Consumer Rights

If you believe your product has developed a manufacturing defect, or your rights under Australian Consumer Law may apply, please refer to our Warranty page or contact our Customer Support Team.

Your rights under Australian Consumer Law exist independently of the Bambini Returns Policy.

Looking for the complete Terms & Conditions?

View our Terms & Conditions.

TERMS & CONDITIONS

Still have a Question regarding a Return?

If you have questions about your return or would like to request a Return Authorisation, our Customer Support Team is here to help.

Please contact us via online form if:

  • you'd like to request a change of mind return;
  • you're unsure whether your product is eligible;
  • your order arrived damaged in transit (please notify us within 14 days of delivery);
  • you believe your product has a manufacturing defect; or
  • you have questions about the returns process.

To follow up on an existing Enquiry or provide additional information, please reply to your existing Enquiry confirmation email.

If you believe your product has developed a manufacturing defect, please refer to our Warranty page for information on making a warranty enquiry.

Legacy Returns Policy

Purchased before 8 July 2026?

If you placed your order before 8 July 2026, a previous Returns Policy may apply.

Please contact our Customer Support Team or refer to the applicable legacy policy below.

LEGACY RETURNS