We understand that circumstances can change after you've placed your order.

To protect every Bambini family by ensuring every pram is supplied as a genuinely new product, we accept change of mind returns only where the following conditions are met:

• The return is requested within 7 days of delivery.
• The product remains unopened in its original packaging.
• The product has not been assembled, used or modified.
• All accessories, documentation and promotional items supplied with the order are included.
• The return has been authorised by Bambini before being sent back.

Change of mind returns are not available for:

• Products that have been opened, assembled or used.
• Custom or special-order products.
• Clearance, outlet or damaged-box products.
• Mattresses, bedding and other hygiene products.
• Individual accessories or spare parts.
• Products purchased as part of a bundle unless all items included in the bundle are returned together.
• Returns requested to change colour, model or to take advantage of price changes.

For approved change of mind returns:

• Return shipping costs are the customer's responsibility.
• Original shipping charges are non-refundable.
• Where complimentary outbound shipping was provided, Bambini may deduct the original outbound freight cost from the refund.
• Refused deliveries are treated as change of mind returns, with outbound and return freight costs deducted from any applicable refund.
• Refunds are processed after the returned product has been received and inspected.

Once your returned product has been received, we'll inspect it to confirm it meets the applicable return conditions.

If your return is approved, your refund will be processed to your original payment method within 14 business days.

If your return does not meet the applicable return conditions, we'll contact you to discuss the outcome before taking any further action.

If you believe your product has developed a manufacturing defect, or your rights under Australian Consumer Law may apply, please refer to our Warranty page or contact our Customer Support Team.

Your rights under Australian Consumer Law exist independently of the Bambini Returns Policy.

Purchased before 8 July 2026?

If you placed your order before 8 July 2026, a previous Returns Policy may apply.

Please contact our Customer Support Team or refer to the applicable legacy policy below.

View our full Terms & Conditions.